New Reservations, Changes, Cancellations & Customer Service
Established in 1937, Air Canada is the flagship brand and the largest airline in Canada based in Montreal, Quebec. It operates in more than 200 destinations dispersed over 6 continents. It also provides regular commuter service directly to 57 locations in the U.S., 64 Canadian locations and 91 cities in Africa, Asia , the Middle East, Europe , Australia, South America, Mexico and the Caribbean. The airline has its hubs in Toronto, Montreal, Vancouver and Calgary to provide accessible gateways and easy connectivity for travelers to and from the U.S.
The Air Canada Express fleet is continuously developing and growing, but currently contains many Bombardier, De Havilland and Embraer aircraft.
Air Canada has 3 distinct groups, Business / Signature, Luxury Economy and Economy. Signature Class, Luxury Economy Class and Economy Class are available on certain long-haul international and short-haul routes served by wide-haul aircraft; most short-haul and local routes feature Business Class and Economy Class. Both main-line seating feature AVOD (Audio Video on demand) and soft lighting. Air Canada Express includes Business Class and Economy Class aircraft on CRJ900 and Embraer 175 aircraft; all other Air Canada Express aircraft have single-class economy cabins. Both mainline narrow-body aircraft, as well as Air Canada Express Bombardier CRJ900 and Embraer 175 aircraft, are fitted with Wi-Fi on board, which is also mounted on all wide-body aircraft.
Check-In Online: Check-in can be done electronically 24 hours prior to the flight. Check-in time is 45 minutes for domestic routes. Boarding passes can be printed at home, at the airport booth or sent to your mobile device. The web check-in can be done via the online check-in page of Air Canada.
Airport Check-In: Check-in at the airport up to 45 minutes prior to the date of departure time for Canadian flights and up to 60 minutes prior to scheduled departure for US flights. Airport check-in will be done by sending the necessary travel documents to one of the check-in desks of the airline.
Air Canada is committed to delivering excellent service to its customers. On board, the airline provides world-class service by providing a mix of luxury, technology and creativity. Some of them provide a personal seat-back entertainment center, on-demand TV shows and music, on-board food, duty-free shopping access with incredible discounts, and much more.
Travelers booking with Air Canada in Air Rouge or Air Canada Express and flights operated by Jazz, Air Georgian and Sky Regional can carry a single generic object and one individual belongings on board. In addition, travelers should carry their coat, small backpack, special necessities or baby care pieces, like a small folding stroller.
Checked Baggage: As a traveler of Air Canada, Air Canada Rouge or Air Canada Express (Jazz, Air Georgian and Sky Regional flights), the free baggage allocation is governed by cost, route, frequent flyer status and purchase date of the ticket. Travelers can take a total load of 50 lb per bag (23 kg) and a maximum linear size of 62 lb per bag (158 cm).
Altitude is the Air Canada Frequent Flyer Program. Members will benefit from Air Canada s collaboration with the Aero plan Program wherein points can be won and redeemed for flights to 1,200 destinations worldwide.
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